Returns & Refund Policy

1. Delivery Coverage & Return Eligibility

• Service Boundaries: We manage cross-border shipping across designated European destinations, coordinating fulfillment to Austria and other authorized international regions.
  
  
• 14-Day Return Window: You possess the statutory consumer entitlement to request an authorized return and refund within 14 calendar days counting from the exact date your parcel is physically handed over. Inquiries submitted after this 14-day threshold cannot be processed.
  
  

2. Exclusive Settlement Framework: Cash on Delivery (COD)

• Zero Advance Payments: All purchases through our store are handled strictly via Cash on Delivery (COD). Online credit card checkouts, debit payments, digital wallet transfers, or upfront bank wires are neither supported nor required.
  
  
• Inspection Before Handover: No money is collected in advance. You retain full freedom to check your delivery upon courier arrival and pay the exact cash total straight to the delivery driver.
  
  
• Zero Hidden Fees: If you decide to refuse the package at your doorstep or submit an approved return, we assess no hidden administrative surcharges, return penalties, or processing fees.
  
  

3. Fulfillment Preparation & Logistics Transit

• Internal Processing Window: Orders undergo verification, inventory picking, and protective packaging within 1 to 3 business days.
  
  
• Logistics Transit Duration: Following departure from our fulfillment hub, international courier transit to your delivery destination across Austria and supported territories typically takes 7 to 15 business days.
  
  
• Prompt Cancellations: Because orders move into packaging swiftly, cancellation requests or delivery address changes must be submitted immediately during the initial processing phase prior to courier handover.
  
  

4. Initiating an Authorized Return

• Support Contact Email: zz01114920472@gmail.com
  
  
• Required Case Details: Please include your order confirmation reference, full recipient name, delivery address, item name, and a concise explanation of the reason for your return.
  
  

5. Return Item Condition & Intake Standards

• Items must remain in entirely clean, unused, unwashed condition, free from consumer wear, blemishes, or structural modifications.
  
  
• Merchandise must be returned inside its original, undamaged manufacturer packaging.
  
  
• All complementary accessories, user manuals, warranty inserts, and protective materials must be included and intact.
  
  
• We recommend utilizing a postal or courier provider that provides parcel tracking codes to safeguard proof of return dispatch.
  
  

6. Defective, Incomplete, or Damaged Deliveries

1. Reach out to zz01114920472@gmail.com within 14 calendar days of receiving your package.
   
   
2. Provide clear photos or a short video clip highlighting the flaw alongside the external logistics label attached to the parcel.
   
   
3. Once verified, our team will coordinate a complimentary replacement dispatch or execute a complete financial reimbursement.
   
   

7. Refund Execution for Cash on Delivery Orders

• Once your returned consignment arrives at our warehouse and passes condition verification, our customer support team will contact you directly.
  
  
• We will establish an agreed reimbursement channel (such as a direct IBAN bank transfer) to disburse your funds.
  
  
• Payout clearing intervals depend on regional banking business days, but disbursements are executed promptly following product verification.